At Crosby Coffee, we like to keep things simple, transparent, and fair when it comes to shipping. Whether you’re ordering your first bag or stocking up for the month, here’s how our postage rates work.

Subscription Shipping – FREE!

If you’re part of our coffee subscription service, good news — delivery is completely free.

This applies to all subscription orders!

Standard Delivery – £4.00

For smaller orders weighing up to 2kg, we offer a tracked standard delivery service at just £4.00.

Most parcels arrive within 2–3 working days.

Heavy Standard Delivery – £7.00

If your order weighs between 2kg and 20kg, postage is £7.00.

This service is tracked and ideal for larger coffee orders or bundles.

Tracked Next Day Delivery (Mon–Fri)

Need your coffee in a hurry?

We offer a Next Working Day service when you order before 11am.

• Orders up to 2kg – £7.00
• Orders between 2kg and 20kg – £10.00
  

Please note this excludes weekends and bank holidays.

Dispatch Times

Most parcels are dispatched the same working day if placed before 11am (Monday to Friday).

Orders received after 11am or over the weekend will be dispatched the next working day.

Click & Collect (Liverpool)

If you’re local, you can choose Click & Collect from our Roastery or any of our shops:

Crosby Coffee Roastery, 13 Glegg St, Liverpool L3 7DX

Crosby Coffee Waterloo, 2 Oxford Rd, Waterloo, Liverpool L22 8QF

Crosby Coffee Lark Lane, 62 Lark Ln, Liverpool L17 8UP

Crosby Coffee Hightown, 2 Alt Rd, Hightown, Liverpool L38 0BF

We’ll email you when your order is ready - this could take up to 5 days if you select one of our shops or up to 24hrs if you select our roastery.

Pre-Orders

Pre-Orders will be dispatched from a specific date normally displayed on the product listing itself. Please note any other items purchased with a pre-order item will be shipped at the same time, if you need those items sooner please place a separate order.

Missing or Delayed Orders

If your order hasn’t arrived within the expected timeframe, please contact us at retail@crosbycoffee.pro with your order number.

We’ll track it down and get it sorted quickly.

RETURNS

Non-Consumable Goods (Equipment & Merchandise)

If you change your mind about an equipment or merchandise purchase made online, please contact us within 14 days of receiving your order to let us know you wish to return it.

You then have a further 14 days to return the item to us. Items should be returned in their original packaging and in a condition suitable for resale. We reserve the right to reduce a refund where an item has been handled beyond what is reasonably necessary to inspect it.

Please send returns to:

Crosby Coffee Roasters
Maddrell Street
Liverpool
L3 7EH

Please include your order number and email address with your return.

For change-of-mind returns, the cost of returning the item is the customer's responsibility. We recommend retaining proof of postage.

If an item is faulty, damaged or not as described, please contact us at retail@crosbycoffee.pro and we'll arrange the appropriate next steps. This does not affect your statutory rights.

Consumable Goods (Coffee)

We want you to be happy with your order. However, due to the nature of coffee as a consumable product, we are only able to offer a refund or replacement where the product is faulty or damaged.

All claims are subject to assessment by our Customer Service team and, where appropriate, our Head of Coffee.

If you believe your coffee is faulty or damaged, please contact our Customer Service team:
Email: retail@crosbycoffee.pro
Our team will work with you to resolve the issue as quickly as possible.